Agents and Merchants boasts a huge tapas menu (24 dishes!), an insanely long wine list (over 200 varieties to try), comfy outdoor seating and an interior decor that makes you want to tip your hat, and start speaking with a French… read more »
- Free On-Street
- Good For Groups:
- BYO, No Corkage Fee
- Meals Served:
- Breakfast, Lunch, Dinner
- Payment Types:
- EFTPOS, Visa, MasterCard, AMEX, Diners
- Outdoor Seating:
Reviews for Riva Bistro Cafe & Bar
by Samantha B.
16th January 2013
Absolutely disgusted! We asked for a LARGE Mocha and a SMALL hot chocolate, got them both the same size (which I swear was a very small glass anyway.) There was what appeared to be Whittakers chocolate bars sticking out of our drinks. The “hot chocolate” was just heated milk and I was expected to add the chocolate myself. I didn’t pay to be given the ingredients to make my drink myself! If I wanted to do that, I’d stay home! The chocolate made no difference and the hot chocolate stayed just hot milk and the mocha stayed as sour coffee. Absolutely disgusted at this service! Even worse that I was charged $10.00 for s***. Didn’t drink them and will never go back!Comment from Stipe P. of Riva Bistro Cafe & Bar 17/01/2013
7th December 2012
We came here for a nice relaxing dinner. Fantastic service great food. Planning on coming back for Xmas party really looking forward to it. We were seated outside and the staff were really attentive, even though it was busy. Our meals arrived at the same time and everything we ordered was correct. The portions were very generous and the cost was reasonable. I highly recommend riva.
by Lucy C.
19th September 2012
Absolutely atrocious service. Nobody present in bar or restaurant to seat us, we found menus and sat ourselves. Not only was the wrong meal brought out, but the waiter laughed at my friend when she said it was not what she had ordered and tried to convince her that it was!
My calamari was absolutely tasteless and seemed frozen. I said this to the waiter and returned the meal, he said that it was prepared fresh. If this is true then Riva needs to change their suppliers as this was the worst ‘fresh’ squid I have ever tasted, I could not even finish one.
When trying to pick a replacement meal, the waiter gave up and took the menu out of my hands!!
We were so disgusted with the service we could not bear to stay and finish our meals, and ended up attempting to pay for drinks and entrees only. The waiter tried to force us to stay and finish our meals, but we were not prepared to do so. After requesting the bill twice, I approached the till and explained I would be contacting the owner. The waiter then suddenly said not to worry about it and we did not have to pay. This was the only redeeming part of our experience at Riva. I will not be returning ever again. Take your money and time somewhere else on the strip.
by Pauline W.
14th May 2012
Mothers Day lunch – was there with my Mum and 2 Sisters – it was the busiest day for them and they performed to the max – there was a little wait for the food which is to be expected on such a busy day – we just ordered the divine onion bread to tide us over – having been many times the food stood up to our expectations and the staff warm and friendly – so well done guys – we will be back as you know!
and thanks again for making our Mum’s Day
We were here for dinner for my Dad’s 80th – Apr 25 – 12 diners – Service (as usual) excellent! Food superb! If we EVER had a problem they would put it right – no need for dramatics… Honestly we have been coming here for years now and yes they know us – never had a problem with staff or food?? Sure people can have an off day but hey don’t let that negative feedback put you off! We will be there for Mothers Day on Sunday this year also and know we will have a great lunch…. Thanks Guys – keep up the good work! We love our ladies lunches and celebrations the BYO an added bonus and no corkage – astounding in this day and age…. Love it love it!
Dolly and Family/Friends
by Zan S.
22nd April 2012
Riva is amazing,
Great service, excellent coffee, tasty food, and lovely views.
We had a lunch with the friends and four children. Kids mills were real food, pasta with cheese and chicken and chips. Tasty and fresh is the simple explanation for RIVA cafe. Chicken Livers is to die for and the soup is amazing.
Love the Mediterranean fill of the cafe, beautifull pictures of Dalmatia, just the same fill as you were there. Good job Riva.
21st April 2012
Visited this restaurant for the first time last night with a Living Social voucher. I was a little worried as I had read a few bad reviews, but have to say we had a great meal and the service was faultless. Entree selection was great their seafood soup was absolutely packed with fresh seafood including scallops, crab and mussels. Loved the chorizo and sweetcorn salsa on the zucchini fritters (brought the fritters to life as they were a little bland). Main course selection was also very interesting and I will definitely be back to sample others. My husband had the mixed grill and it was enormous – a full size steak, together with chicken, lamb which he raved about and a sausage and I had the twice cooked duck – very nice as well. Then onto desserts, which we really didn’t have room for, but they were part of the deal – a nice selection of yummy cakes to choose from and each served with a small helping of icecream – a nice touch. We noticed that they are also BYO and don’t charge corkage, so we will definitely be back to sample more of their tantalising menu.
19th April 2012
Went as a party of 4. Waitress was superb. Squid rings were very over done verging on burnt. Chciken was overdone and leathery. Husband had fish and it was very nice. Neither meal had satisfactory salad or vegetables. Would not go again.
16th April 2012
I had a great dinner with my partner here on Saturday night. We couldn’t fault it and the mains were huge. Definitely come back here again!
by Karen h.
3rd April 2012
Enjoyed a fabulous lunch at Riva on the weekend with friends and family:-)
The corn fritters were exceptional, along with the onion bread and the waiter was a delight to deal with:-)
Riva has a great atmosphere and we do so enjoy our afternoons there, so yes We will be back!! And Thank You;-)
by Sophie W.
16th January 2012
Avoid this place. Appalling customer service.
We were lured in by the fact there were still vacant tables outside, not easy to find on a sunny summer afternoon in Mission Bay. Wish we had taken this as an obvious sign that this place is awful!
Didn’t get to the food, or halfway through our drinks for that matter, the way management talks to their staff and customers was enough to make us simply walk out.
by James M.
4th December 2011
Went to Riva on a Saturday at beginning of December. Cafe was half empty. It was a hot balmy night, but they had the gas fire on. Food was ok but portions were very small, more in keeping with light lunch rather than evening meal. It was satisfactory , but not really enjoyable.
10th July 2011
Visited this local cafe with overseas visitors earlier this evening. Riva has introduced a salad & dessert buffet which is available with every meal ordered – for an all inclusive price of $29.50. Great value, friendly service & a great innovation to the standard offerings of all the other cafes in the area. Well done Riva!
by Jacoba B.
10th July 2011
the worse customer experience! we ll never come back to Riva any more. food was cold and we had to waiting for our meals around 45 minutes!short front staff which was so disappointing!and when we came to pay we ve been told ” I don’t know how can I work with this machine!!! “
good management well done Riva Cafe keep going U ll get gold award for your fantastic service!
by Karla S.
8th June 2011
I’m really surprised by these reviews… I have dined at Riva several times and always found it to be delicious. The food is always tasty and the service friendly.
I would recommend this cafe to anyone. I’ve never been disappointed.
by Lisa S.
6th June 2011
Service was slow, coffee was cold, I ordered salmon omlete which came out over cooked & like rubber! My partner had the Riva breakfast & the bacon was swimming in fat & the toast was cold. Had to ask for water which they never came back to refill.
Overall service was crap, food was disgusting & overpriced! Will never go back again.
by Elvira A.
15th May 2011
Just had the worst customer experience ever at Riva Cafe at Mission Bay. And as I can see from the reviews I am not the only one.
The waiter was rude and arrogant: firstly refused to give me the change from $20 note and than I asked for $2 refund for car park said that we should spend more at Riva cafe to be able to get this refund. I will never come back to this place again.
30th January 2011
We’ve dined at Riva for lunch three times this year, and had excellent service and food on all three visits.
The buttermilk blueberry pancakes are exceptional, as is the stuffed calimari. The coffees are decent, and our orders were filled promptly, with water provided as we sat down.
We were surprised to see all the negative reviews – we had several different waiters/waitresses on our various visits, but all have been courteous, prompt and friendly.
23rd January 2010
If having 3 out of 3 poor meals wasn’t bad enough, the the Pièce de résistance has to be the service. Staff training (chef and waiters) is clearly not a priority in this eatery. Warning… don’t complain because a) you won’t know what you’re talking about b) you’ll be told to eat elsewhere if you don’t like it and c) you’ll still be expected to pay! Avoid like the plague.
17th December 2009
Bread was devine; service appalling; steak meal good; caesar salad worst I’ve had. Staff don’t seem to enjoy the job. Hope some improvements are made or will be another in Mission Bay closing.
30th August 2009
that was by far the worst service in a ‘cafe’ ever!. Apparently, a burger now classifies as a piece of over peppered chicken put between two pieces of toasted bread. Also, drinks are not classified. Costomer service is poor, our waitress didn’t even get our orders right! Kid menus leave a lot to be desired. Cafe’s are there for you to have a nice meal with good service! not for a coke to cost $3.50 or for a sundae, not even mcdonalds worthy, to be worth $5. Never going back. I would have been better off spending $20 at mcdonalds then the $40 i spent there for lunch!!!
20th June 2009
went here a few weeks ago ordered pasta with chicken in tomato and mushroom sauce the meal wasn’t great think i could have made better at home,me and my partner were the only people in the place and the waitress stood close to our table the whole time waiting to take our glasses and plates away which we found off putting and kind of strange,wont be going back again.
24th May 2009
If it wasn’t in Mission Bay, getting tourists and new customers, it wouldn’t survive! Service is very very slow – they never see you or look for you, if you sit outside. Food ok, but plenty of mistakes on ordering, and both food and coffee very slow in arriving. No wonder the other cafes in Mission Bay fill first by regulars.
22nd April 2009
Me and my Girlfriend have been to Riva Cafe a couple of times and both times have been the two worst experiences we have had, 1st time my Vegetarian girlfriend ordered the french toast without bacon and stressed strictly without bacon however when the food arrived (5 mins after mine had) she had extra bacon, when asked to make another we found that they simply had taken the fatty greasy bacon off and you could smell this on the toast even though they told us it was a new one!!! 3 months went by and we were in mission bay and thought we would give it one more try. we ordered to start a banana smoothie which ended up on my table as a mixed berry smoothie. my girlfriend ordered eggs benedict with spinach! 10 mins later the waitress tells us there is no spinach left and asked if she would like bacon instead, she said no and that she would have a bagel with cream cheese, avocado and tomato. 15 mins later she brings her eggs benedict with bacon!!!! we by this time are getting frustrated and tell her we are going to leave, she tells us not to and that she will get it sorted for us. she asked again what she wanted so we both explained to her what she wanted and couldn’t have made it any clearer! after a long wait yet again a bagel appears with avocado but no tomato and no cream cheese. we were offered no apology and no discount what so ever. terrible service and we will never go back again!!!
1st September 2008
Food was average but service left a lot to be desired. When we asked the waiter if he knew what was happening re one of the breakfast dishes he did not get, he said he ‘only had two hands’. Certainly won’t be back.
11th January 2008
Evening dinner for 6 people including visitors to Auckland.
1. Waitress had poor understanding of good waiting
2. The restaurant ran out of the beer brand after our first round of beers, so we had to change for the second
2. Two of the party ordered starters which the waitress thought should be delivered at the same time as the mains – we had to explain.
3. The mains when they arrived had all the signs of microwave re-heating.
4. Mains should be served to all at the table at the same time. There was at least 5-7 minutes between the first person being served and the last.
5. The venison was tough, the steak likewise and the fish was dry.
I apoligised to our Auckland guests – all in all a very bad experience. It put me off ever returning.
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